support.ocz.comToshiba OCZ SSD Support FAQ

");}catch(e){addprid("dwer");} You are using an outdated browser. Please upgrade your browser to improve your experience. Note: This Web page includes some components using JavaScript. Please note that they might not work properly if your browser does not support JavaScript or it is disabled by your browser settings. Toshiba OCZ SSD (Solid State Drive) English (Americas) Americas English Asia-Pacific English 简体中文 Europe (EMEA) English Deutsch Personal Top Page ☰ Home SSD RD500 RC500 RC100 TR200 XS700 Gaming Download Downloads & Updates SSD Utility - SSD Management Software Command Line Online Update Tool (CLOUT) Acronis ® True Image™ Cloning Software Support Tech Support Warranty Information Product Registration Claim/Track Rebate Legacy Products About OCZ Brand OCZ News Voice of the Customer Contact Us Select Region/Language Close Home Support FAQ -- Customer Service Can you recover data from my SSD in case of a RMA? No, unfortunately this is impossible. If a customer is unable to access the data stored on their SSD, so is OCZ. OCZ doesn't have the facilities necessary to recover data from faulty or dead SSD drives. If you wish to obtain data recovery services prior to sending us your faulty SSD for a RMA, please get in touch with DriveSavers®. DriveSavers Data Recovery, Inc. is a leading provider of fast, reliable and secure data recovery for all types of SSD. They are the only SandForce Trusted™ data recovery partner, and work with other controller and NAND flash manufacturers to resolve unique issues and recover important user data. DriveSavers offers specialized services for OCZ customers providing professional data recovery solutions at a discounted rate, while maintaining the original manufacturer’s warranty. Special benefits include FREE evaluations, FREE shipping options, special discounts, HIPAA compliance, and SOC II type II security audits on request. To get in touch with DriveSavers, please use any of the following methods: Americas Toll-free number: 1.800.440.1904 Email: recovery@drivesavers.com Website: http://www.drivesaversdatarecovery.com/ Free data recovery quote: https://www.drivesaversdatarecovery.com/contact-forms/recovery-inquiries/ International International number: 1-415-382-2000 International toll free numbers: http://www.drivesaversdatarecovery.com/recovery-services/dialing-instructions/ Note: Our website contains links to the websites of third parties (“external links”). As the content of these websites is not under our control, we cannot assume any liability for such external content. In all cases, the provider of information of the linked websites is liable for the content and accuracy of the information provided. At the point in time when the links were placed, no infringements of the law were recognisable to us. As soon as an infringement of the law becomes known to us, we will immediately remove the link in question. Do I have to cover any import duties taxes when receiving my RMA replacement? Customers outside of Canada, United States, Taiwan, and EU Member States will be responsible for any duties or taxes due on RMA replacement shipments. What are the limitations to OCZ's warranty? Connection to a faulty power source Alteration, Modification, Disassembly or unauthorized repair Improper use of product Normal wear and tear User inflicted intentional or accidental damage Any other cause not resulting from defects in materials or workmanship This warranty is void if any manufacturer label or sticker has been removed or altered, or if any counterfeit labels are identified on the product. Any counterfeit products are excluded from warranty and will only be returned at the expense of the sender. OCZ Warranty is void for products within or destined to Cuba, Iran, Sudan, Syria or North Korea. OCZ cannot provide technical support or replacements for those products. What happens to my sensitive data in case of a RMA? In order to protect your privacy and any other interests in data, all customers should delete all data prior to returning any products to OCZ. In the event that customers are unable to delete any data on products prior to returning them, OCZ will take extra steps to protect the security of the data. OCZ performs best practice media sanitation as early as possible to purge any data that still resides on returned drives. In any case, data that is no longer accessible for the customer, cannot be accessed by OCZ either. What shipping speed does OCZ use? In most cases, OCZ ships via UPS (United Parcel Service) with 2 day delivery. In regions outside of the Americas, regional couriers such as DHL or DPD may be used with expedited service. RMA Warranty What is an RMA? RMA stands for Return Merchandise Authorization. An RMA allows you to return a potentially faulty product to OCZ for testing and/or replacement. What is the standard turn-around time for an RMA? Once we receive your returned product, please allow at least 1-3 business days excluding weekends and holidays before we start shipping your replacement. All returned products are verified and tested before replacement. RMA's received near the end of the month may be delayed and additional day due to inventory procedures. How can I tell if my product is still under warranty? Your OCZ brand product is warranted for a period of 3, 4, or 5 years from the original purchase date. You can view the warranty terms here . KIOXIA is currently able to offer warranty support on selected SSD products. Please visit our warranty page for more details on support information. A support technician can determine if your product is within its stated warranty period based off the serial number from your OCZ brand product. You can contact technical support at: U.S/LATAM/APAC Regions Technical Support: KAI_SSD_TECHHELP@KIOXIA.COM EMEA Region Technical Support: KIE-Support@kioxia.com Russia Region Technical Support: KIE-Support@kioxia.com How do I complete an RMA once a number is issued to me? Once the OCZ support staff issues your RMA number, you are responsible for the following: Customer is responsible for shipping charges TO our facility only. OCZ will pay for RETURN shipping. RMA number must be clearly marked on the outside of the package. Please mark at least two sides of the packaging. Please use good discretion when packaging your return items so we can ensure damage was not incurred during shipping. Please place flash products in an anti-static bag with several inches of soft packing around the entire drive. RMA numbers are only valid for 30 days from date of issue. It is in this time frame that you must ship back your defective product to OCZ . For Advanced Warranty Program RMAs, you simply attach the provided return label to the packaging and then give the package to any available UPS facility. How long does the RMA number remain valid? RMA numbers are only valid for 30 days from date of issue. If you require an extension please contact your Support Agent through your support ticket. I suspect my product has a problem, what should I do? Please contact our Technical Support team at the following emails and provide your complete name, address, and contact details along with the part number and serial number of your product. U.S/LATAM/APAC Regions Technical Support: KAI_SSD_TECHHELP@KIOXIA.COM RMA Requests: KAI_SSD_WARRANTY@KIOXIA.COM EMEA Region Technical Support: KIE-Support@kioxia.com RMA Requests: OCZ@Storrepair.de Russia Region Technical Support: KIE-Support@kioxia.com RMA Requests: info@activeservice.ru Do I need to return the original packaging, bracket/screws, and instruction manuals with the defective drive? No, we only require the SSD itself be returned. I was told I’d get a refund via check. Can I get the refund via wire transfer or PayPal instead? No, at this point in time we can only offer refunds via check. We apologize for any inconvenience this may cause. I’m going to receive a refund check for my RMA, but it’s in US Dollar. Can I get the refund in my curren...